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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

92%
93%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"My experience was excellent. Thank you for all the information and your excellent bedside manner during and of course before & after the procedure. I will recommend your facility."

"I have told my wife who accompanied me and others who inquired about the procedure, that the facility and professionals are the very best. Most impressed. Thank-you for taking a nerve wracking procedure and making it as easy as possible."

"Everyone I met, from the receptionist to the doctor, was kind and supportive. They explained every step along the way. What I anticipated being an embarrassing procedure, just turned out to be a bunch of people caring about me. They told me what they found and things to watch out for, but I was also given everything in writing, including a detail record of what they did while I was sleeping, and with pictures. I think I have a nice looking colon."



"It was really good and I was calm and felt at ease when I was explained everything. The people there are amazing."

"Dr Miller was very professional and has an excellent bed-side manner. Very open and easy to converse with. The nurses that prepared me for my procedure and after my procedure were very courteous and friendly. I felt well cared for."

"This is one of the best medical experiences I have ever had. Everyone did their best to be helpful."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.